Furthermore, the problem can also occur if Microsoft Exchange account is set up on the iDevice. Profiles with custom restrictions are usually set up for school or corporate devices. Sometimes the option to encrypt backup is enabled but you still cannot encrypt because of this issue. Custom restrictions can sometimes conflict with the backup encryption feature, preventing you from enabling/disabling encryption because the option to check/uncheck the Encrypt box is greyed out. The problem can occur if you have a profile set up on your iPhone that has custom restrictions. 3: How to Check If Encryption Backup Process is Completed?.1: Difference Between Encrypted and Unencrypted iTunes Backup.Something about Encrypted Backup You Should Know Method 2: Fix "Encrypt iPhone backup greyed out" by Deleting the Profiles.
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